We have made the payment process as effecient as possible for both you and us. We use GoCardless to collect monthly payments via direct debit, meaning that one smple form is all you’ll ever need to do. And don’t worry, you’ll be automatically notified before every new payment and, as with all direct debits, you’ll also have the piece of mind of the Direct Debit Guarantee.

Yes, absolutely. You can upgrade your plan at any point, and downgrade your plan as long as you’re outside the fixed period. Changes will take effect from the next billing cycle.

Yes. Similar to mobile phone contracts or rental agreements, all our plans come with a minimum agreement length and agreed cancellation period to protect all parties. The minimum is 3 months, but we also offer lifetime discounts if you choose a longer minimum term. We will highlight the minimum term and cancellation requirements before you sign your agreement.

Within the first 14 days, you can cancel immediately, and only pay for the services already delivered or part completed.

Outside of the cooling-off period, and as with any subscription based service, if you did want to cancel, you just need to follow the terms set out clearly in your agreement and be outside of the minimum term (3, 6 or 12 months depending on what you chose).

On a practical level, you just need to send us an email and we will confirm the final payment date and any other details.

At the end of the contract period, the agreement will switch automatically to a rolling contract using the terms unless you request to cancel. Should you decide not to continue, you must give notice via email and comply all the required terms.

We will confirm the final date and supply any final documents. You will continue to have access to any documents created throughout the course of the project, however, all access to reporting dashboards will be removed at the end of the project.

For ease/effeciency, all transactions will be via direct debit. However, in order to be flexible we reserve the right to allow payment via either debit or credit card in certain circumstances with the same payment terms. Any additional fees for card handling will be covered by the customer and all payments must clear by the regualr due date.

Yes, there is a 5% discount if you agree to a 6 month minimum term or a 10% discount for a 12 month minimum. The discount will apply for the entire period and will only cease should you cancel the contract or take a break once out of the minimum contract term.

Please note, discounts are not applied to add-ons.

Invoices will be supplied monthly at the start of the month.

You will pay your ad spend directly to the ad channel used. The ad accounts we use will be owned by you and so you will be able to connect your own payement method to them. This gives you complete control.

All plans come with a 14-day cooling off period. Should you cancel within this period you will only be charged for the work carried out to that point, including unfinished work.

For one-off add-on, you may cancel within 7 days and only pay for the work already carried out, otherwise the full amount will be billed.

For recurring add-ons you may cancel within 14 days of adding it to your account and only pay for the work already carried out.

Please note, the site build and support add-on will be agreed separately with a 3rd party supplier and 31 Marketing will make an introduction. Therefore, your agreement for that add-on will be directly with the supplier and their terms may vary.

In the unlikely event you have a billing related question, please email billing@31marketing.com.

If it is a one-off add-on, you may cancel within 7 days and only pay for the work already carried out, otherwise the full amount will be billed.

For recurring add-ons you may cancel within 14 days of adding it to your account and only pay for the work already carried out. Past that, the removal will come into effect at the next billing period.

The site build and support add-on will be agreed separately with a 3rd party supplier and 31 Marketing will make an introduction. Therefore, your agreement for that add-on will be directly with the supplier and their terms may vary.

You will be invoiced at the start of the month and the direct debit will be collected on or around the 28th of the same month, giving you plenty of opportunity to recieve and review all documentation before payment is taken.